Order Insurance

Last updated: May 07, 2026

At Octane Haus, we take pride in making sure your order arrives safely and securely. To provide additional peace of mind, we offer optional order insurance at checkout. Order insurance provides priority support and expedited resolution assistance for qualifying issues that occur during transit or delivery. 

Coverage Offered

When Order Insurance is added to your order, coverage includes: 

• Packages damaged during transit
• Delivered packages that are missing or stolen
• Shipping related delivery issues requiring replacement or resolution assistance

Claims & Verification

To begin a claim please email us at sales@octanehaus.com and include your order number and a brief description of the issue. For certain claims, including high value orders or suspicious activity, Octane Haus may require supporting documentation such as:

• A police report
• Carrier Investigation Form
• A signed affidavit or claim form

Important Information

Shipping information is optional and selected in cart prior to checkout. Claims must be submitted by email within 72 hours of delivery. Octane Haus reserves the right to deny claims involving fraud, abuse, or insufficient supporting documentation. Octane Haus will not be liable for more than the order value to repair or replace the covered items, whichever is less. The insurance does not cover:

• Loss or damage arising out of dishonesty on behalf of the customer
• Claims submitted outside of 72 hours after delivery
• Orders shipped to incorrectly entered addresses during checkout
• Loss or damage caused by or resulting from an insurrection, rebellion, hostile, warlike action or civil unrest/ war in time of peace or war, combating or defending against an actual or impeding attack expected by any government, authority or sovereign de facto power
• Seizure or destruction under quarantine or Customs regulations
• Confiscation by order of any government or public authority or risks of contraband or illegal transportation or trade