Warranty Policy

Last updated: October 24, 2025

At Octane Haus LLC, we want you to be confident in your purchase. While we do not offer an extended warranty beyond our standard return period, many of the products we sell are covered by a manufacturer warranty. This policy explains how warranty coverage works, how to initiate a claim, and what costs may be involved.

Octane Haus Return Period

All products purchased from Octane Haus LLC are covered by our 30-day return window. If you encounter an issue within this timeframe, please follow our Return and Refund Policy for a replacement or refund.

Manufacturer Warranty Coverage

Products may include a manufacturer’s warranty that covers defects in materials or workmanship. After purchase, products may require registration with the manufacturer for warranty coverage to be applied.

  • Manufacturer warranty terms vary by product and brand
  • Warranty coverage details are available upon request
  • Manufacturer warranties typically do not cover damage caused by misuse, accidents, modifications, or normal wear and tear

If your product qualifies for a manufacturer warranty, you can file a claim directly with the manufacturer. Octane Haus LLC will assist you by:

  • Providing proof of purchase
  • Supplying manufacturer contact information
  • Helping facilitate communication with the manufacturer if needed

Warranty Claim Shipping & Costs

Depending on the manufacturer’s warranty policy:

  • The customer may be responsible for shipping the product to the manufacturer for inspection or replacement.
  • Some manufacturers may cover shipping costs — terms vary.

Octane Haus LLC does not charge any additional fees to assist with your warranty claim.

If the Manufacturer Is Unresponsive

If a manufacturer is unresponsive or difficult to reach, our support team can help:

  • We will make reasonable efforts to contact the manufacturer on your behalf.
  • We will provide documentation and guidance to ensure you have the information needed to resolve your claim.

Please note that Octane Haus LLC is not responsible for manufacturer decisions regarding warranty claim approvals or denials.

How to Get Help

  • If your product issue occurs within 30 days of delivery, start a return through our Return and Refund Policy
  • If your issue occurs after 30 days and the product is covered by a manufacturer warranty, contact the manufacturer directly
  • If you need assistance, reach out to us — we’re happy to guide you through the process

Contact Us

If you have any questions regarding this policy, our contact information is posted below:

Octane Haus LLC - DUNS 140678209
13 Preserve Drive Newnan, GA. 30263
support@octanehaus.com | +1 (470) 870-8860
Business Hours: Mon–Fri, 9AM – 5PM EST
We aim to respond to inquiries within 1 business day