Payment Policy

Last updated: November 16, 2025 

At Octane Haus LLC, we aim to provide a safe, transparent, and hassle-free checkout experience. Below is our payment and order authorization policy, written clearly to help you understand exactly how payments are processed and how we protect your transaction. 

Accepted Payment Methods

We accept the following secure payment options:

  • All major credit cards (Visa, Mastercard, American Express, Discover, Diners Club)
  • Shop Pay, PayPal, Amazon Pay, Apple Pay, Google Pay, Venmo and Cash App 
  • Buy Now, Pay Later (BNPL) programs including Affirm, After Pay, and Klarna
  • USDC Cryptocurrency 

All transactions are processed in USD.

Order Authorization and Charges

  • Your payment method is charged when your order is placed. 
  • You may cancel your order at any time by Contacting Us before it ships for a full refund to your original payment method.
  • If your payment method is declined, your order will not be processed. Please double check your billing details to avoid delays.
  • Orders will only ship once payment has been successfully verified. 

Secure Checkout and Fraud Prevention

We use industry standard encryption and fraud protection systems to safeguard your information. Occasionally, to keep your payment secure, we may request a quick identity verification. This may include:

  • Confirmation of your billing address associated with the payment method
  • A unique verification code found in the transaction of your billing statement
  • In rare cases, a valid government issued photo ID to confirm ownership of the payment method

This process is designed to protect both you and our business from unauthorized transactions. All verification information is handled securely in accordance with our Privacy Policy.

  • If additional verification is required, we will contact you promptly by email or phone
  • Orders on hold for verification are prioritized for processing as soon as verification is completed
  • If we cannot verify the order, it will be cancelled and a full refund will be issued to the original payment method within 5-7 business days

    Refunds for Cancelled Orders

    • If your order is cancelled by you before shipping, you will receive a full refund to the original payment method
    • If we cancel an order due to payment or verification issue, we will also issue a full refund
    • Refunds are typically processed within 5-7 business days and may take up to 10 business days depending on your financial institution

    Shipping Costs

    • All shipping rates are clearly calculated and displayed at checkout before you complete your purchase
    • The total amount shown at checkout reflects the full cost of your orders, including product price, shipping, and any applicable taxes
    • For more information about shipping methods, transit times, and rates, please see our Shipping Policy

    Disputes and Chargebacks

    We encourage customers to Contact Us first if there are any issues with a payment or order. We work quickly to resolve any problems and issue refunds when appropriate. If a chargeback is filed, we will cooperate fully with your financial institution to ensure a fair resolution. 

    Contact Us

    If you have any questions regarding this policy, our contact information is posted below:

    Octane Haus LLC - DUNS 140678209
    13 Preserve Drive Newnan, GA. 30263
    support@octanehaus.com | +1 (470) 870-8860
    Business Hours: Mon–Fri, 9AM – 5PM EST
    We aim to respond to inquiries within 1 business day