Payment Policy


Last updated: October 13, 2025 

Accepted Payment Methods and Authorizations

We accept all major credit cards, Shop Pay, PayPal, Amazon Pay, Apple Pay, Google Pay, Cash App and offer Buy Now, Pay Later programs such as Affirm, Afterpay and Klarna. All transactions are in USD.

When an order is placed, your payment method is charged immediately. Orders will not be shipped until payment has been successfully processed and verified. If your payment method is declined, the order will not be processed. Please ensure your billing information is entered correctly to avoid delays.

Payment Security and Fraud Prevention

We use industry standard encryption to protect your details. To ensure secure transactions, we may request additional information to confirm the identity of the purchaser and ownership of the payment method. This verification process may include, but is not limited to:

  • A valid, government-issued photo ID (driver’s license, passport, or state ID)
  • Confirmation of the billing address associated with the payment method
  • Confirmation of a unique verification code that appears on your card issuer or bank statement related to your order.  

Any information provided for verification will be used solely for fraud prevention purposes and will be handled in accordance with our Privacy Policy. We will never request your full card number, CVV code, or other sensitive payment details outside of the secure checkout process.

Orders flagged for potential fraud may be placed on temporary hold until verification is completed. If verification cannot be completed, or if the information provided does not match, we reserve the right to cancel the order and issue a refund to the original payment method. Multiple failed verification attempts, or suspicious activity may result in restrictions on future purchases. 

Contact Us  

If you have any questions regarding our Payments Policy, our contact information is posted below:    

Octane Haus LLC
13 Preserve Drive Newnan, GA. 30263
support@octanehaus.com | +1 (470) 870-8860
Business Hours: Mon–Fri, 9AM – 5PM EST

 

We aim to respond to inquiries within 1 business day