Let's Connect

Octane Haus provides multiple ways to reach our team directly. If you have questions about products, orders, shipping, or returns, you can contact us by phone, email, live chat, or our support form.

Our team is available during business hours to provide direct assistance. Messages received outside of business hours are responded to the next business day.

We aim to respond to inquiries within 1 business day

Looking for quick answers? Visit our FAQ. For returns, exchanges, or order-related shipments, please use the instructions provided by our support team, or visit our Returns & Refunds.

While we love hearing from you, please don’t send returns to our operating address. Packages sent here might get lonely, misplaced, or accidentally turned into coffee tables.

We do, however, gladly accept: family photos (we’ll put them on the fridge), Christmas cards (bonus points if they sing) or your child’s honor roll diploma (we’ll frame it proudly)!


Get in touch.

At Octane Haus, we believe in responsive support. Fill out the form below so a team member can address your message. We aim to reply within the business day.

  • Support

    Already purchased and have a question about your product? Contact Us!

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?