Return, Exchange and Refund Policy

Last updated: January 13, 2026

We want you to feel confident in shopping with Octane Haus LLC. If something isn't right with your order, we'll work with you to make it right. The following outlines our clear and fair return, exchange, and refund process.

Return and Exchange Window

You may request a return or exchange within 30 calendar days of receiving your item. To start a return or exchange, please contact us by email at support@octanehaus.com or by calling us directly at +1 (470) 870-8860. We'll guide you through the next steps and provide a return authorization form. 

Who Covers Return Shipping

If the return is due to our error (wrong item shipped, defective or damaged product), we'll provide a prepaid return label at no cost to you.

If the return is due to customer error (wrong item ordered, incorrect fitment, change of mind), you'll be responsible for return shipping costs. Octane Haus LLC is not responsible for items lost or damaged during return shipping. Customers are responsible for ensuring returned items are properly packaged and shipped using a trackable method (UPS or FedEx) with the appropriate insurance. 

Reporting Damaged or Incomplete Orders

We carefully pack every order, but damage can sometimes occur in transit. Please inspect your package when it arrives and report any shipping damage or missing items within 24 hours of delivery by email at support@octanehaus.com or by calling us directly at +1 (470) 870-8860. 

If the package is visibly damaged upon arrival, you may refuse delivery and Contact Us immediately so we can assist with a replacement or refund. Please retain all original packaging and materials, as photos of the item and packaging will be required to support a courier claim.

Items Not Eligible for Return

Due to the nature of automotive parts, some items cannot be returned. These include:

  • Custom or special-order products
  • Products marked as "non-returnable" prior to purchase
  • Electronic components (e.g., ECUs, tuners, programmers, controllers, modules, etc)
  • Software
  • Installed or used parts
  • Final sale or clearance items
  • Hazardous materials (e.g., flammable liquids or gases)
  • Coilovers
  • Engine Internals (e.g., pistons, cams, valves, lifters, tensioners, etc) 
  • Turbochargers, Superchargers and Kits
  • Tooling

If you're unsure whether your item is eligible, please Contact Us before ordering.

Return Instructions

Please follow the instructions below to ensure your return is processed as quickly as possible:
  • Pack your merchandise securely. Items must be in a new, unused, uninstalled, resalable condition with original packaging, tags, hardware and provided manuals
  • Include the provided Return Authorization Form inside of the shipment
  • Attach the return label to the outside of package and cover any old labels. If a return label was not provided, use a tracked carrier such as UPS or FedEx. We highly recommend insuring your return for the full value of the order
  • Customers are encouraged to take photos of the item and packaging prior to shipment for their records

Receiving Inspection

All returns are subject to a receiving inspection. Any return that is inspected and denied by our supplier remains the responsibility of the customer. In such cases, the customer will receive an invoice for return shipping and payment must be remitted within two (2) business days. After two (2) business days, the item(s) will be considered abandoned and may be discarded at our discretion. Octane Haus LLC is not responsible for the storage, loss or recovery of abandoned item(s). 

Any return that is inspected and approved will be refunded in the manner described below.

Refunds

Once your return is received, inspected, and approved:

  • The refund amount will include the product price and applicable taxes, minus any restocking fees (if applicable)
  • Unless the return is due to our error, original shipping charges are non-refundable. If an order originally qualified for free shipping and an item is returned, the original outbound shipping cost incurred by Octane Haus may be deducted from the refund
  • Refunds are issued to your original payment method and typically appear within 5-7 business days (up to 10 business days depending on your financial institution)

For prepaid or gift card purchases, refunds may be issued back to the original card or as store credit, depending on the card provider.

Restocking Fee

A 10% restocking fee may apply on returns for non-defective products. No restocking fee applies if the return is due to our error. This fee covers inspection, handling, processing and repackaging of returned products.

Buy Now, Pay Later (BNPL) Orders

Items purchased through Affirm, Klarna or After Pay are eligible for return within the same 30 day return window as other payment methods. Refunds are issued to the original payment method. 

Contact Us

If you have any questions regarding this policy, our contact information is posted below:

Octane Haus LLC - DUNS 140678209
13 Preserve Drive Newnan, GA. 30263
support@octanehaus.com | +1 (470) 870-8860
Business Hours: Mon–Fri, 9AM – 5PM EST
We aim to respond to inquiries within 1 business day